If you recall from our post about the Open House and Shed Tour, the prizes for the golf outing were technology related to celebrate the new network that was set up in Gold Dust’s office. As Gold Dust’s business has grown, the need to easily share information and data has become even more important. To help illustrate how the new server and network is going to improve our business, Lexi Crawford, office manager, has answered a few questions.
What kind of network was installed and by whom?
Lexi: We have a client-server internet-based network that was installed by Tech-Net Solutions and Unity Telecommunications, both of which are locally-based, Klamath Falls companies.
Why is Gold Dust having a network set up in the offices?
Lexi: The amount of data generated within our office and farm has drastically increased over the years and we wanted to be able to capitalize on that information. Our network will allow us to easily share information and streamline our work efforts which will increase our efficiencies.
Any special features it has that you can share?
Lexi: We now have a wireless backup to an offsite location and a wireless connection for guests to use. We also laid the groundwork to eventually connect to our processing plant controls and Odenberg sorter.
What’s the purpose of the wireless backup to an offsite location?
Lexi: This allows us to automatically back up our data to a secure location without relying on human hands to physically make a backup copy and haul it off site.
Will Weston or whoever the shed manager is be able to run the Odenberg sorter from their office with this set up in the future?
Lexi: Possibly. We are waiting on Odenberg to come up with software that would make this both cost effective and feasible.
How will it affect the day to day operations in the office?
Lexi: We will no longer have to email files to each other or download information onto thumb drives. In addition, we will no longer have to rely on individuals to back up their files, the network will automatically send our data off site.
When the information goes off site, will the office folks then be able to access it from their homes?
Lexi: Not at this time. That would require additional capital.
Will the customers see a difference?
Lexi: Customer service is an important part of our business, so we feel the network isn’t only an investment in our office, it’s an investment in customer service. I believe our customers will see a difference in our service and our documentation. We will be much faster at getting them the answers they need and our reports, invoices and documents will be systematized and unified.
There you have it. With internet access for visitors, improved customer service and streamlined communication and data access in the office, this server and network are just a few examples of how Gold Dust is not only modernizing, but also providing better service for our customers. Thank you, Lexi, for taking a little time to answer these questions!